![]() When adding subtitles, or captions, to a video, it’s a good idea to choose a font that is clear, simple, and easy to read.Īrial and Times are good, clear fonts to choose. If you’re not sure which one to use, it’s best to go for SRT. SRT files are the most widely used, and widely supported by media players and online platforms. SSA - SubStation Alpha (allows for more advanced subtitles)ĪSS - Advanced SubStation Alpha (even more advanced!) ![]() TXT - Untimed Text Transcript (can be opened by any word processor) VTT - Web Video Text Track (best for videos on YouTube & Vimeo) SRT - SubRip Subtitle File (best for videos on Facebook) There are quite a few different types (or formats) of subtitle file. Here’s some more information on how to Hardcode Subtitles Subtitle File Types Subtitles that are always visible are called ‘hardcoded’. Captions can be ‘Closed Captions’ (which means you can turn them on/off), or they can be ‘Open Captions’ (which means they’re always visible). Sometimes these are called SDH (Subtitles for the Deaf or Hard-of-hearing).Ĭaptions (in the same language) can also include background noises, like #Telephone rings, whereas subtitles (in a different language) usually don’t. They can also be helpful for people who are hard of hearing and want to read what is being said, in the same language as the video. Subtitles/Captions can be helpful if you are watching a video in a foreign language, and you need help understanding what’s being said. But most people use them pretty interchangeably. Some people would say the difference between ‘subtitles’ and ‘captions’ is that subtitles are a translation of the video’s dialogue, while captions are in the same language as the video. Subtitles are a transcription or translation of a video’s dialogue, appearing as text. The file should include a script that will automatically send a transcript when a chat is finished.Chapter 1. Create a blank file named “transcript-webhook” (for example in PHP), place it on your server and type in the address in the webhook setup.Ĭlick on Add a webhook to finalize the webhook creation.įinally, you need to create the aforementioned. You will need to provide the Target URL of the webhook. Next, choose the chat ends option in the Event part of the setup. Go to the Webhooks section and click on the Add a webhook link. Using this method, you can receive a chat transcript after each of your chats. The final and most complex method of getting the chat transcripts involves using a LiveChat webhook. Sending transcripts automatically after chats See our Platform Docs for instructions on how to get a single transcript and how to get transcripts in bulk. Using the API allows you to get the transcripts in bulk as well as just the specific conversations. Extracting transcripts using the APIĪn advanced way of getting your past chats. The past transcripts, which were archived before introducing the changes, will not be forwarded. The transcripts will be automatically sent to the addresses on the list from the moment you save the changes on. Enter an email address (you can enter more than one, by separating them with a comma).Go to Settings > Chat settings > Transcript forwarding.You can forward your chat transcripts to a list of emails. Click on the three dots in the top right to open the action menu.Go to Archives and choose the chat you want to get transcript from.To get a chat transcript from Archives, follow these steps: Useful when you don’t need to archive all of your chats but only some cases. This is the most basic method that allows you to grab individual chat transcripts. There are a couple ways to go about getting the transcripts. This can come in handy if you need to keep past chats on file for all of your agents. If you’d like to keep an additional archive of your chats, you can get complete chat transcripts from LiveChat.
0 Comments
Leave a Reply. |